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Frequently asked questions

A list of questions and answers relating to a particular subject, especially one giving basic information for users of a website.

We offer a wide range of jewelry, including necklaces, bracelets, earrings, rings, and more. Our collections feature both classic and contemporary designs crafted from high-quality materials.

Yes, all our jewelry pieces are made from genuine, high-quality materials. We use precious metals such as silver and authentic gemstones

To keep your jewelry looking its best:

  • Store it in a cool, dry place away from direct sunlight.
  • Clean it regularly with a soft cloth.
  • Avoid contact with harsh chemicals, perfumes, and lotions.
  • Remove jewelry before swimming or bathing.

No, we cant offer custom and personalized jewelry options.

We offer a 30-day return policy on all our jewelry. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. The jewelry must be in its original condition and packaging.

Delivery times vary based on your location and the shipping method selected. Generally, orders are processed and shipped within 7-14 business days, and standard shipping typically takes 14-20 business days.

Yes, we offer international shipping to many countries. Shipping rates and delivery times vary depending on the destination.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on the carrier's website.

Yes, we take your privacy and security seriously. Our website uses advanced encryption technology to protect your personal and payment information. Please refer to our Privacy Policy for more details.

If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.

You can contact us via email at info@cavicinno.com